Refund policy

1. Returns and Refunds:

   - We accept returns within 15 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  

2. Exchanges:

   - If you received a damaged or defective item, we will gladly exchange it for a new one. Please contact our customer support within 7 days of receiving the product to initiate the exchange process.


3. Refunds:

   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.


4. Return Shipping:

   - Customers are responsible for all return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return is successfully delivered to us.


5. Non-Returnable Items:

   - For hygiene and safety reasons, certain items such as opened supplements or intimate care products cannot be returned unless they are defective or damaged upon arrival.


6. Contact Us:

   - If you have any further questions or inquiries regarding returns and refunds, please don't hesitate to contact our customer support team. We're here to assist you.